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FAQs

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What is SMTP?

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Simple Mail Transfer Protocol (SMTP) is an Internet standard for electronic mail (email) transmission. First defined by RFC 821 in 1982, it was last updated in 2008 with the Extended SMTP additions by RFC 5321—which is the protocol in widespread use today. SMTP by default uses TCP port 25. Read More Here

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Who does your Bulk / Mass SMTP Cloud Servers Help ?

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1) Small and Medium Companies that want to promote their products or services on an regular basis.
2) Advertising agencies that want to provide email marketing to their customers.
You can check our pricing here.

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Which SMTP Cloud Server plan suits me the best ?

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Actually it all depends on the volume of emails you plan to send. Some Tips as below,
1) Please check your mailing list size
2) Email Message Body Size.
3) Daily Mails limits you want to send.
4) Type of email which you like to send HTML or Only Text.
We suggest you choose SHARED ENTRY Plan for a volume of around 5,000 emails message per day. Although we have plans starting from 200 to 64,000 Emails per hour, all depends on the volume of emails you plan to send and the volume of data available with you.

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Why are my emails being delivered to SPAM/BULK mail folders ?

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There are several reasons for your mails to drop in SPAM/BULK box. Few Reasons listed below,
1) Get on the White Lists
Gmail, Hotmail and Yahoo! all these FREE ESP keep lists of approved senders. If you are on that list, which means your mails will always go into the inbox. If you send some Spam email than you will be removed from that list. The process to get back to that list can be frustrating and takes a hell lot of time.
2) "Cron jobs"the Email Messages
Spam filters of most of the FREE Email Service Providers check to see how many mails you are sending at a time. If you are sending mails to a large number of email address at a time, even if you have a fast and efficient email SMTP server, make sure you cron your emails out slowly per hour. You really don't want your mails to reach spam box instead of inbox if you are playing it safe.
3) Break Large Emails Lists Down into smaller list
There are several reasons to break large email lists down into smaller ones, but the best reason is that by doing so will receive less spam complaints that will not happen when you send your email in large nos. It is also not 100% Guaranteed that even loyal subscribers sometimes mark you as spam. If you send your emails to a large list in smaller volumes, Free Email Service Provider (Hotmail, MSN, Gmail, etc.) will see less spam complaints coming together at one time.
4) A Cleaned Email List always helps
Most of the FREE Email Service Providers penalize your domain or IP with a higher spam score (That means there's a higher chances of your emails going to Spam folder) if they notice that you are sending emails to bad email accounts which gets bounced or returned. A bounce email account is an address that doesn't exist, has been disabled or has a full inbox. These addresses should be cleaned or removed from your email list on regular basis to avoid this. If you allow them to be in on your list than you will be flagged as a spam provider and all your mails will drop in SPAM box.
5) Make Sure you provide a Clear Unsubscribe Link in every mail you send
We know Nobody likes it when somebody unsubscribes from their email list. but, providing a easier way to unsubscribe (and then removing that unsubscribe email address quickly) means that users are less likely to get frustrated by your mails and just mark you as spam. The number one reason why your mails end up in spam box is the number of spam complaints that you receive, so avoiding them at all costs is very very important.
6) Request to become a Contact
Once a user has added you to his or her contact list, friend list or address book, you will always end up in their inbox. Use every opportunity to encourage those on your email list to add you as a contact. Comm100 suggests doing it in the email sign up conformation email, on the confirmation page and during most customer service transactions. A typical way to ask customers to do this is to say, "Ensure that you continue to receive the quality information from us that you enjoy by adding us to your contact list."
7) Test Your Email first, before sending your mail campaign
Before you send your message to the entire email list , make sure you send a test message to each of the big email providers (Hotmail, Yahoo, MSN, Gmail, AOL and domain linked email address that is viewed in an Outlook client). Send the test email using the exact same SMTP server and information that you will use for your main email list. If the test ends up with most of your emails going to spam folder, then it means that all your emails will end up in the spam box also. The pre-send test means that you can try different subject lines and email content to try to figure out why it went to spam.
8) Don't Use "Large Images"
Adding some cool images in email is not actually a bad idea, but sending an email with that has one big image file definitely is a real bad idea for the mails to reach spam, for many reasons. Most important reason is that spam filters look for such types of image-based emails. Big image emails normally carry hidden messages that would normally get caught in spam filters (words like "free" and "Viagra"), so, when a spam filter can't read any real text in an email and only sees an image, it assumes the mail as spam, even if its not.
9) Don't make yourself look Like a Spammer!
This one you should be very much aware! The more "spam-like" text and phrases you use in your emails, the low chances it will reach in inbox. There are a tonnes of free software solutions to check the "spam score" of an email before you send it, but hear are basic rules.
a) Don't use the word "free" too many times.
b) Don't use ALL CAPS.
c) Don't use lots of colored fonts.
d) Only use one exclamation point at a time!
e) Stay away from words you'd see in spam: Viagra, drugs, porn, guaranteed winner.
f) If you have seen some words or phrases used in a spam message that you received, don't use it in your own email message!
10) You Need to Understand What FREE Email Service Providers are Checking
a) Are you on a Blacklist?
Not only do email service providers keep an internal blacklist of domains and companies that they will automatically filter out of the inbox, but there are also several international email blacklists that email service providers also refer to for determining spam email. If you are on a blacklist, it is game over for you and it's time to begin your email marketing program from scratch. You don't end up on a blacklist unless you are a serious spam offender.
b) Are you on a White List?
Unlike the blacklist, a white list is a good thing to be on! White lists are maintained on the individual email service provider level and are lists of domains or senders that are automatically approved for inbox deliverability without being subjected to spam filter review. If you can get on a white list, your email deliverability will improve dramatically.
c) Sender Reputation
Your sender reputation is a number or score assigned to your sending IP or source. It's believed that it's also combined with domain name and several of the factors listed below, but the actual algorithm remains a secret. If you are using a third party email marketing platform such as Comm100, it's important that you select a service that has a high sender reputation and that protects its sender reputation by ensuring that its clients don't send spam emails.
d) Domain Reputation
In recent years, email service providers have started tracking domain reputation as well. This created a bit of a struggle for many companies who had avoided the spam or junk folder delivery by consistently switching servers and IP addresses when sending email. Most email service providers at this point have developed software that also identifies the domain associated with the email and assigns a spam score or penalty based on that domain's email history.
e) Previous Spam Complaints
One of the greatest marks against you if you're having trouble getting into the inbox will be if your email content has been previously flagged as spam by your subscribers. While a certain number of spam complaints will be unavoidable, if the number begins to escalate you can find yourself removed from a white list and watching your email land in the spam or junk folder without any hope of remedying the problem in the short term. That's why so many best practices offered up in this book have been about reducing spam complaints.
f) Activity of Your Email List Subscribers
Another more recent development in spam filters is to apply a score based on the activity of your email list. If your emails regularly get incredibly small open rates or are deleted without being opened, then that indicates to email service providers that you are sending low quality email that is potentially unsolicited. While it won't automatically get you blocked from the inbox, it will combine with other scores that may reflect unfavorably on you.
g) Content of Your Email
The content of your email is a significant factor in making it through spam filters. Image use, text content, and subject line can all create spam problems for you. Writing and designing email has to be as much about deliver ability as it is about email performance.

If the emails are being delivered to the server in the SPAM/BULK mail folders, you will need to contact that particular ESP (email) service provider) for assistance. Our scope of support only covers and guarantees that the emails will be delivered to the server not how the server will handle them afterwards. This is due to the fact that there are a number of factors that go into how emails are flagged/categorized and, unfortunately, the only part of that we can control is the IP address the emails are sent from. Since the emails are e hitting the server and are indeed being delivered to the address, our support stops there.
Following are the most common ESP links for ensuring prioritized delivery:

http://help.yahoo.com/l/us/yahoo/mail/postmaster/basics/;_ylt=AiTMWBtJOZiG8noWI5l_MvtvMiV4
https://postmaster.live.com/Troubleshooting.aspx
http://www.google.com/mail/help/bulk_mail.html

Even if you do all of these things and do them perfectly, your emails may still end up in the junk folder. Email spam filter criteria change almost daily and can be impacted by things that you have no control over. However, if you, as a habit, send good email that your clients want, you'll get into the inbox more often than not. Comm100 strongly suggest you to follow the above guidelines because, once an email provider thinks that your email is spam, it is very hard to get back into the inbox!

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Steps to start email marketing

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Is it really UNLIMITED?

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Who many email can i send per day?

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What is the software come with any SMTP?

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What should you receive from BMS after purchasing SMTP server?

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Why should i need more RAM, CPU, disk space and/or bandwidth?

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Sending mass emails from web mail email accounts.

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How do you know when your provider is blocking your outgoing emails?

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VPS vs. Dedicated Server and VPS vs. Virtual Hosting

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Using your own existing domain

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I received a note that my account has been temporarily disabled. Why?

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Send email from more than one IP address.

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Maximum size of the email you can send?

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How do I check if my email server is working?

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Multiple SMTP and IP rotation to load balancing the mass sending

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Q?

How to set up Microsoft Outlook 2007 to send and receive e-mail.

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Want to purchase a mail list? we can help…

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I did not receive an account information email. What should I do?

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Does The sender get a SMTP account and password after they pay?

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Has Your Email Server’s IP Been Blacklisted?

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How To Get Your IP Removed From A Blacklist?

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Get one more free SMTP server if the first one blocked

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What is CAN-SPAM Act ?

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What is your Anti Spam Policy ?

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What are your Payment Methods ?

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What is your Refund Policy ?

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What is your Terms of Service ?

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What is your Privacy Policy ?

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What is your Acceptable Usage Policy ?

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Do you provide after Sales Support ?

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