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FAQs

Q?

What is SMTP?

A.

Simple Mail Transfer Protocol (SMTP) is an Internet standard for electronic mail (email) transmission. First defined by RFC 821 in 1982, it was last updated in 2008 with the Extended SMTP additions by RFC 5321—which is the protocol in widespread use today. SMTP by default uses TCP port 25. Read More Here

Q?

Who does your Bulk / Mass SMTP Cloud Servers Help ?

A.

1) Small and Medium Companies that want to promote their products or services on an regular basis.
2) Advertising agencies that want to provide email marketing to their customers.
You can check our pricing here.

Q?

Which SMTP Cloud Server plan suits me the best ?

A.

Actually it all depends on the volume of emails you plan to send. Some Tips as below,
1) Please check your mailing list size
2) Email Message Body Size.
3) Daily Mails limits you want to send.
4) Type of email which you like to send HTML or Only Text.
We suggest you choose SHARED ENTRY Plan for a volume of around 5,000 emails message per day. Although we have plans starting from 200 to 64,000 Emails per hour, all depends on the volume of emails you plan to send and the volume of data available with you.

Q?

Why are my emails being delivered to SPAM/BULK mail folders ?

A.

There are several reasons for your mails to drop in SPAM/BULK box. Few Reasons listed below,

1) Get on the White Lists
Gmail, Hotmail and Yahoo! all these FREE ESP keep lists of approved senders. If you are on that list, which means your mails will always go into the inbox. If you send some Spam email than you will be removed from that list. The process to get back to that list can be frustrating and takes a hell lot of time.

2) "Cron jobs"the Email Messages
Spam filters of most of the FREE Email Service Providers check to see how many mails you are sending at a time. If you are sending mails to a large number of email address at a time, even if you have a fast and efficient email SMTP server, make sure you cron your emails out slowly per hour. You really don't want your mails to reach spam box instead of inbox if you are playing it safe.

3) Break Large Emails Lists Down into smaller list
There are several reasons to break large email lists down into smaller ones, but the best reason is that by doing so will receive less spam complaints that will not happen when you send your email in large nos. It is also not 100% Guaranteed that even loyal subscribers sometimes mark you as spam. If you send your emails to a large list in smaller volumes, Free Email Service Provider (Hotmail, MSN, Gmail, etc.) will see less spam complaints coming together at one time.

4) A Cleaned Email List always helps
Most of the FREE Email Service Providers penalize your domain or IP with a higher spam score (That means there's a higher chances of your emails going to Spam folder) if they notice that you are sending emails to bad email accounts which gets bounced or returned. A bounce email account is an address that doesn't exist, has been disabled or has a full inbox. These addresses should be cleaned or removed from your email list on regular basis to avoid this. If you allow them to be in on your list than you will be flagged as a spam provider and all your mails will drop in SPAM box.

5) Make Sure you provide a Clear Unsubscribe Link in every mail you send
We know Nobody likes it when somebody unsubscribes from their email list. but, providing a easier way to unsubscribe (and then removing that unsubscribe email address quickly) means that users are less likely to get frustrated by your mails and just mark you as spam. The number one reason why your mails end up in spam box is the number of spam complaints that you receive, so avoiding them at all costs is very very important.
6) Request to become a Contact

Once a user has added you to his or her contact list, friend list or address book, you will always end up in their inbox. Use every opportunity to encourage those on your email list to add you as a contact. Comm100 suggests doing it in the email sign up conformation email, on the confirmation page and during most customer service transactions. A typical way to ask customers to do this is to say, "Ensure that you continue to receive the quality information from us that you enjoy by adding us to your contact list."

7) Test Your Email first, before sending your mail campaign
Before you send your message to the entire email list , make sure you send a test message to each of the big email providers (Hotmail, Yahoo, MSN, Gmail, AOL and domain linked email address that is viewed in an Outlook client). Send the test email using the exact same SMTP server and information that you will use for your main email list. If the test ends up with most of your emails going to spam folder, then it means that all your emails will end up in the spam box also. The pre-send test means that you can try different subject lines and email content to try to figure out why it went to spam.

8) Don't Use "Large Images"
Adding some cool images in email is not actually a bad idea, but sending an email with that has one big image file definitely is a real bad idea for the mails to reach spam, for many reasons. Most important reason is that spam filters look for such types of image-based emails. Big image emails normally carry hidden messages that would normally get caught in spam filters (words like "free" and "Viagra"), so, when a spam filter can't read any real text in an email and only sees an image, it assumes the mail as spam, even if its not.

9) Don't make yourself look Like a Spammer!
This one you should be very much aware! The more "spam-like" text and phrases you use in your emails, the low chances it will reach in inbox. There are a tonnes of free software solutions to check the "spam score" of an email before you send it, but hear are basic rules.
a) Don't use the word "free" too many times.
b) Don't use ALL CAPS.
c) Don't use lots of colored fonts.
d) Only use one exclamation point at a time!
e) Stay away from words you'd see in spam: Viagra, drugs, porn, guaranteed winner.
f) If you have seen some words or phrases used in a spam message that you received, don't use it in your own email message!

10) You Need to Understand What FREE Email Service Providers are Checking
A) Are you on a Blacklist?
Not only do email service providers keep an internal blacklist of domains and companies that they will automatically filter out of the inbox, but there are also several international email blacklists that email service providers also refer to for determining spam email. If you are on a blacklist, it is game over for you and it's time to begin your email marketing program from scratch. You don't end up on a blacklist unless you are a serious spam offender.

B) Are you on a White List?
Unlike the blacklist, a white list is a good thing to be on! White lists are maintained on the individual email service provider level and are lists of domains or senders that are automatically approved for inbox deliverability without being subjected to spam filter review. If you can get on a white list, your email deliverability will improve dramatically.

C) Sender Reputation
Your sender reputation is a number or score assigned to your sending IP or source. It's believed that it's also combined with domain name and several of the factors listed below, but the actual algorithm remains a secret. If you are using a third party email marketing platform such as Comm100, it's important that you select a service that has a high sender reputation and that protects its sender reputation by ensuring that its clients don't send spam emails.

D) Domain Reputation
In recent years, email service providers have started tracking domain reputation as well. This created a bit of a struggle for many companies who had avoided the spam or junk folder delivery by consistently switching servers and IP addresses when sending email. Most email service providers at this point have developed software that also identifies the domain associated with the email and assigns a spam score or penalty based on that domain's email history.

E) Previous Spam Complaints
One of the greatest marks against you if you're having trouble getting into the inbox will be if your email content has been previously flagged as spam by your subscribers. While a certain number of spam complaints will be unavoidable, if the number begins to escalate you can find yourself removed from a white list and watching your email land in the spam or junk folder without any hope of remedying the problem in the short term. That's why so many best practices offered up in this book have been about reducing spam complaints.

F) Activity of Your Email List Subscribers
Another more recent development in spam filters is to apply a score based on the activity of your email list. If your emails regularly get incredibly small open rates or are deleted without being opened, then that indicates to email service providers that you are sending low quality email that is potentially unsolicited. While it won't automatically get you blocked from the inbox, it will combine with other scores that may reflect unfavorably on you.

G) Content of Your Email
The content of your email is a significant factor in making it through spam filters. Image use, text content, and subject line can all create spam problems for you. Writing and designing email has to be as much about deliver ability as it is about email performance.

If the emails are being delivered to the server in the SPAM/BULK mail folders, you will need to contact that particular ESP (email) service provider) for assistance. Our scope of support only covers and guarantees that the emails will be delivered to the server not how the server will handle them afterwards. This is due to the fact that there are a number of factors that go into how emails are flagged/categorized and, unfortunately, the only part of that we can control is the IP address the emails are sent from. Since the emails are e hitting the server and are indeed being delivered to the address, our support stops there.
Following are the most common ESP links for ensuring prioritized delivery:

http://help.yahoo.com/l/us/yahoo/mail/postmaster/basics/;_ylt=AiTMWBtJOZiG8noWI5l_MvtvMiV4
https://postmaster.live.com/Troubleshooting.aspx
http://www.google.com/mail/help/bulk_mail.html

Even if you do all of these things and do them perfectly, your emails may still end up in the junk folder. Email spam filter criteria change almost daily and can be impacted by things that you have no control over. However, if you, as a habit, send good email that your clients want, you'll get into the inbox more often than not. Comm100 strongly suggest you to follow the above guidelines because, once an email provider thinks that your email is spam, it is very hard to get back into the inbox!

Q?

Steps to start email marketing

A.

Its quiet simple, just consult with any of our live chat sales executive and decide the plan which is the best suitable by you, Once you have decided the Plan click order and pay payment VIA Paypal and get started.

Once we have confirmed the payment, we will put your server up in less than 1 Hour in case of Shared Plan, less than 24 Hours in case of SMTP VPS and 48 Hours in case of Dedicated SMTP Servers.

Q?

Is it really UNLIMITED?

A.

There is nothing like UNLIMITED. All SMTP Server's have some limits no matter how big they are.

Q?

Who many email can i send per day?

A.

It All depends on the PLAN or Server you choose, we have Server's starting from 300/Hour to 35,000 Mails Per/Hour

Q?

What is the Email Marketing Software which comes with SMTP?

A.

We have our own Web Panel which we install it for you, you can add contacts, create campaigns, save them and send as per your convenience.

Q?

What should you receive from us after purchasing SMTP server?

A.

You will receive a URL and Login Details, you can use these information to log in your server and send emails.

Q?

Why should i need more RAM, CPU, disk space and/or bandwidth?

A.

If you are sending less volumes of emails, like 300/Hour to 1,500/Hour, you can manage with a lower configuration, but if you want to send higher volumes like 2,000/Hour and above, than you must have a higher configuration server.

Q?

Sending mass emails from web mail email accounts.

A.

Its highly risky and not recommended to use web mail email account to send bulk or mass emails, due to the email hosting servers don't allow sending of bulk emails, your account will get suspended as soon as hosting provider receives 1 spam complain.

Q?

How do you know when your provider is blocking your outgoing emails?

A.

You will not know unless you hosting provider sends you a service suspension mail, but Free ESP, like Gmail, Yahoo and Hotmail will block you IP and not allow your mails to enter their server.

Q?

Using your own existing domain

A.

You can use your existing domain in case of dedicated server Plan, but you have to be sure that the domain is not blacklisted and does not have a bad reputation.

Q?

I received a note that my account has been temporarily disabled. Why?

A.

Yes we do suspend user accounts, when we receive a lot of spam complaints or when we see that the service was used to send Scamming, Adult, Fraud or any activity against our Terms of Use.

Q?

Send email from more than one IP address.

A.

Yes we advice sending emails from more than 1 IP, our server is configured to send mails from 256 IP's at a time.

Q?

Maximum size of the email you can send?

A.

You can send as big email you want, but please note that your size of the mail determines the speed of your outgoing mails, we suggest you should keep your emails as short as possible for better delivery rate.

Q?

How do I check if my email server is working?

A.

If you see your URL is not coming up, that means your server is down.

Q?

Multiple SMTP and IP rotation to load balancing the mass sending

A.

Yes we have all this in place.

Q?

Want to purchase a mail list? we can help…

A.

Yes we can help you get a clean list, please contact live chat service for further service.

Q?

I did not receive an account information email. What should I do?

A.

You simply log in on our website, http://smtpcloudservers.com/clients and open a ticket, we will revert you back in less than 2 hours.

Q?

Does The sender get a SMTP account and password after they pay?

A.

Yes once the payment is confirmed by our account department, you will see a mail from us.

Q?

Has Your Email Server’s IP Been Blacklisted?

A.

Yes several times, when some clients abuse our services, we do face such issues, however we have a team who will again white list them at place.

Q?

How To Get Your IP Removed From A Blacklist?

A.

You dont have to worry about it, we have a team to handle this.

Q?

What is your Anti Spam Policy ?

A.

Please refer this link http://smtpcloudservers.com/anti-spam-policy/

Q?

What are your Payment Methods ?

A.

Please refer this link http://smtpcloudservers.com/payment-methods/

Q?

What is your Refund Policy ?

A.

Please refer this link http://smtpcloudservers.com/refund-policy/

Q?

What is your Terms of Service ?

A.

Please refer this link http://smtpcloudservers.com/service-agreement/

Q?

What is your Privacy Policy ?

A.

Please refer this link http://smtpcloudservers.com/privacy-policy/

Q?

What is your Acceptable Usage Policy ?

A.

Its as per the Plan you choose.

Q?

Do you provide after Sales Support ?

A.

Yes we do provide the BEST SUPPORT. We have Live Chat, Ticket at http://smtpcloudservers.com/clients